Improving support and flexibility

The National Pharmacy Association (NPA) is the national body of Britain's community pharmacy owners. It was formed in 1921 to champion the interests of pharmacy owners and to promote, improve and protect an essential service to the public.

NPA had used Accessweb in conjunction with Access Accounts Dimensions for several years. After theITbridge took responsibility for the Accessweb product NPA raised a number of issues. Their chief concern was that because they had a heavily customised version of Accessweb this restricted their ability to add functionality in the future. It was also causing concern in terms of support. Because of the customisation and the highly secure environment required support had proved difficult in the past - each time anything needed to be done a certain amount of 're-learning' had to take place to understand the complexities involved. theITbridge were consulted and advised that Ko-Transact v4 could meet their requirements 'out of the box' and would allow much greater flexibility for the future.

Following a period of in house testing by theITbridge the site will soon be made live bringing a solid platform for the future development of NPA's on line strategy.

October 2005